Terms of Service

These terms are an agreement between you and Exoconnect, operated from India (“Exoconnect”, “we”, “us”). By creating an account or using Exoconnect you accept them, along with our Privacy Policy. If you do not agree, do not use Exoconnect.

Who can use Exoconnect

• You must be at least 18 years old.
• Exoconnect is a tool for businesses and creators. If you use it on behalf of a company or another person, you confirm you have authority to accept these terms for them, and “you” includes them.
• You must give accurate account information and keep it current.
• You may not use Exoconnect if the law, or a ban by us or by Meta, prohibits you from doing so.

Your account

You are responsible for everything that happens under your account and in the workspaces you own, including actions taken by teammates you invite, by automations you turn on, by the Assistant, and by agents or apps you connect. Keep your sign-in details secure and tell us at once at support@exoconnect.in if you suspect someone else has used them.

Your responsibilities for your data and the people in it

Exoconnect is a tool. You decide what data goes into it, whom you contact and what you publish, and you are solely responsible for doing so lawfully. In particular, you are responsible for:

• Having a lawful basis for every piece of personal data you collect, import, research, store or act on in Exoconnect, including your contacts, the people who message or comment on your accounts, your form respondents, and anyone you research.
• Telling those people what you do with their data, through your own privacy notice, and handling their requests to access, correct or delete it.
• Consent to contact. Getting and recording any opt-in the law or the platform requires before you message someone, especially on WhatsApp, honouring every opt-out promptly, and giving people a clear way to reach a human.
• What you publish and send. Posts, replies, messages, templates, forms and form sites, whether you write them, an automation sends them, or the Assistant drafts them. You must own or have permission to use everything you upload or publish.
• Your choices about automation. Which automations and Assistant modes you turn on, what they are allowed to do, and the results.
• Following the law that applies to you and your audience, including data protection, consumer protection, anti-spam and advertising law.

We process personal data you bring into Exoconnect on your behalf and on your instructions, only to provide the service, and as described in our Privacy Policy. We keep it confidential, protect it with reasonable security, use service providers bound to protect it, tell you without undue delay if a breach affects it, and delete it when you delete it or your account.

Meta platforms: Instagram, Facebook and WhatsApp

Exoconnect connects to Meta’s platforms through Meta’s official APIs. When you connect an account:

• You must comply with Meta’s terms and policies, including the Meta Platform Terms, Instagram’s Community Guidelines, the WhatsApp Business Messaging Policy and the WhatsApp Business Terms of Service. These include WhatsApp’s rules on opt-in, message templates and the 24-hour customer service window, and its list of prohibited businesses and products.
• Meta controls its platforms, not us. Meta may change or remove features, reject your message templates, restrict your WhatsApp number or suspend your accounts at any time. If that stops part of Exoconnect from working for you, we are not liable for it, and you are not entitled to a refund because of it.
• WhatsApp conversation charges billed by Meta are your responsibility.

Research and public data

Research, discovery and competitor features read publicly available information about Instagram and Facebook accounts, using Meta’s APIs and, where Meta cannot provide it, third-party data collection services such as Apify. When you use them:

• You are solely responsible for having a lawful and legitimate reason to research an account, and for everything you do with the results.
• You must not use research results to harass, stalk, monitor or profile individuals; to decide anyone’s eligibility for employment, housing, insurance, credit, education or government benefits; for surveillance; to discriminate against anyone; to send unsolicited bulk messages; or to sell, license or republish the data.
• We do not check how you use the results, and we do not promise that the information is accurate, complete or current.

AI features

The Assistant, suggested replies, media analysis and other AI features use third-party AI models.

• AI makes mistakes. Output may be inaccurate, incomplete, offensive or similar to someone else’s content. Check it before you rely on it, publish it or send it. You are responsible for what you do with it.
• The Assistant acts for you. In the modes you choose it can write files, publish sites, draft and send messages, and spend your usage credits. Actions it takes in your workspace are your actions.
• Your own AI keys. If you add your own key, your requests are governed by your agreement with that provider, and you pay them directly. We are not responsible for their service, charges or how they handle your data.
• Do not use AI features to make decisions with legal or similarly significant effects on people without meaningful human review.

Plans, payment and credits

• Merchant of record. Paid plans and credits are sold by Dodo Payments, our merchant of record, which handles payment, invoices, taxes, refunds and chargebacks. Dodo’s buyer terms also apply to your purchase.
• Prices are in US dollars and exclude taxes, which are added at checkout. Subscriptions renew automatically each month until you cancel them in the billing portal; cancellation takes effect at the end of the current billing period.
• Usage credits pay for platform AI, research runs, transcription and the Assistant’s computers. They have no cash value, are not transferable, and are used up as you use these features, whoever in the workspace or whichever agent triggers them. Credits included with your plan are granted each billing period and expire at its end; unused included credits do not carry over. Credits you buy separately do not expire while your account is active. All credits are forfeited when your account is deleted.
• No refunds. Fees and credits are non-refundable, including for partial months, unused credits and downgrades, except where the law requires a refund or Dodo grants one under its own policy.
• Plan limits (accounts, contacts, automation runs) are shown on our pricing page. We may change prices or plans with at least 30 days’ notice; a change applies from your next billing period.

Acceptable use

You must not use Exoconnect to:

• break the law or infringe anyone’s rights, including privacy and intellectual property rights;
• send spam, unsolicited bulk messages or messages to people who have opted out;
• deceive, defraud, impersonate or phish, or create fake engagement, reviews or accounts;
• harass, threaten, stalk or discriminate against anyone, or share sexually explicit material or content that exploits children;
• promote or sell products or services that Meta’s or WhatsApp’s policies prohibit;
• collect personal data you are not entitled to, including sensitive data such as health, financial or government ID details, except as the law allows;
• interfere with, overload, probe or bypass the security or limits of Exoconnect or any connected service;
• reverse engineer Exoconnect, resell it, or use it to build a competing product; or
• help anyone else do any of these.

Your content and our rights

You keep ownership of your content. You give us permission to host, copy, process, transmit and display it only as needed to run Exoconnect for you, including sending it to the service providers listed in our Privacy Policy.

Exoconnect, including its software, design and branding, belongs to us. We give you a personal, non-transferable right to use it under these terms while your account is active. If you send us feedback, we may use it without obligation to you.

Suspension and termination

You can stop using Exoconnect and delete your account at any time from Settings.

We may suspend or end your access, remove content, or turn off automations, immediately and without prior notice where reasonable, if you break these terms or Meta’s policies, if Meta or the law requires it, if your use creates risk or harm for us, Meta or others, or if your payment fails. Where it is practical and lawful we will tell you why. Sections that by their nature should survive, including those on responsibility, disclaimers, liability and indemnity, survive termination.

Disclaimers

Exoconnect is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, accuracy and non-infringement. We do not promise that Exoconnect will be uninterrupted, error-free or secure, that messages, posts or automations will be delivered on time or at all, or that any data, research result or AI output is accurate. We depend on Meta and other third-party services and are not responsible for their availability or actions.

Limitation of liability

To the fullest extent the law allows:

• We are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, even if we were told they were possible.
• Our total liability for all claims relating to Exoconnect or these terms is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or US$100.

These limits apply whatever the legal theory, and even if a remedy fails of its essential purpose.

Indemnity

You will defend, indemnify and hold harmless Exoconnect, its owners, staff and service providers from any claim, loss, fine, penalty or expense, including reasonable legal fees, arising from your content, your data and how you obtained it, the messages you send and the people you contact, your research and use of its results, your automations and the Assistant’s actions in your workspace, your breach of these terms or of Meta’s policies, or your violation of the law or anyone’s rights.

Changes to Exoconnect and these terms

We may add, change or remove features. We may update these terms; we will post the new version here with a new date, and if a change is material we will tell you by email or in the app at least 15 days before it takes effect. Continuing to use Exoconnect after that means you accept the change.

Governing law and disputes

These terms are governed by the laws of India. Before starting a formal claim, please email support@exoconnect.in so we can try to resolve it within 30 days. Disputes that are not resolved are subject to the exclusive jurisdiction of the courts of India.

General

• Nothing in these terms limits rights you have under law that cannot be waived by contract.
• If any part of these terms is unenforceable, the rest stays in effect.
• If we do not enforce a right, we have not waived it.
• You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of the business.
• These terms, the Privacy Policy and any terms shown at purchase are the whole agreement between us about Exoconnect.

Contact

Questions about these terms: support@exoconnect.in. Privacy requests and grievances: privacy@exoconnect.in.